Order Return

Effective Date: June 21, 2025

At Elite Choice, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we offer a simple and transparent return process for eligible items.

Return Eligibility

You may request a return within 2 days of receiving your order if one or more of the following applies:

  • You received the wrong item

  • The product arrived damaged or defective

  • The item does not match the description or image shown on our website

To be eligible for a return, the item must:

  • Be unused and in original condition

  • Include all original packaging, tags, and labels

  • Be accompanied by proof of purchase (order reference or receipt)

Items Not Eligible for Return

Unfortunately, we cannot accept returns in the following cases:

  • The product has been used, worn, or altered

  • The return request is made after 2 days of delivery

  • The item was purchased on sale, discount, or clearance, unless it arrived damaged or incorrect

  • The product was damaged due to customer mishandling

How to Initiate a Return

To request a return, please contact our support team with the following information:

  • Your order number or item name

  • A brief description of the issue

  • Photos or a short video clearly showing the problem

  • Your contact number and delivery address

Return Contact Details:

📧 Email: support@elitechoiceshop.com
📲 WhatsApp: +971 50 983 6415

Our support team will respond within 24–48 hours and provide guidance on the return process.

Return Method

  • Once your return is approved, we will guide you through the pickup or drop-off method, depending on your location.

  • If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping cost.

  • If the return is for any other reason, return shipping charges will be the customer’s responsibility.

Return Evaluation and Next Steps

After we receive the returned item:

  • We will inspect the item to confirm its condition

  • If approved, we will process your refund, exchange, or store credit based on your preference (refer to our Refund Policy for details)

  • The inspection process may take up to 3–5 business days

💬 Need Help?

We’re here to assist you with your return request.
📧 Email: support@elitechoiceshop.com
📲 WhatsApp: +971 50 983 6415
🌐 Website: www.elitechoiceshop.com