Refund and Returns Policy

Effective Date: June 21, 2025

At Elite Choice, we take pride in offering high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund Policy carefully to understand your rights and how to request a return or refund.

1. Return & Refund Eligibility

We accept returns and refund requests only under the following conditions:

  • The product received is damaged, defective, or significantly different from the description.

  • The item must be unused, in its original packaging, and returned within 7 days of delivery.

  • Proof of purchase (order number, invoice, or confirmation email) is required.

Note: We do not accept returns or issue refunds for change of mind, wrong size selection, or minor color differences due to lighting/screen settings.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used, worn, or washed products

  • Products returned without original packaging

  • Customized or made-to-order products

  • Sale or clearance items

  • Items returned after 7 days of delivery

3. How to Request a Refund

To initiate a return or refund:

  1. Email us at support@elitechoiceshop.com within 7 days of receiving your order.

  2. Include your order number, a brief explanation, and clear photos (if damaged/defective).

  3. Our support team will verify your request and guide you through the return process.

Important: Do not return any product without our confirmation and return address details.

4. Shipping Costs

  • If your item is approved for return due to damage or defect, we will bear the return shipping cost.

  • If the return is for any other valid reason, you are responsible for return shipping charges.

5. Refund Processing

  • Once we receive and inspect your return, we will notify you of the refund status.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

  • Refund time may vary depending on your bank or payment provider.

6. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again

  • Contact your bank or credit card company (it may take some time before a refund is officially posted)

  • If you’ve done all of this and still haven’t received your refund, please contact us at support@elitechoiceshop.com

7. Contact Us

If you have any questions about our Refund Policy or need help with a return:

📧 support@elitechoiceshop.com
🌐 www.elitechoiceshop.com